Returns & Shipping Policy

Shipping Policy

We offer FREE shipping on all orders over $75. 

All other orders are flat rate shipping of $5.00 for USPS for the continental USA.

Currently due to Covid-19 our storefront is closed. Local delivery is available in the Nashville area. Please make sure your address is correct and you choose LOCAL DELIVERY. 

We are not offering curbside pickup yet due to our store's reconstruction form the March tornados. 

Our preferred shipping method is USPS and our processing time is typically 2-3 days Monday-Saturday. 

We will send you a tracking number to the email you provide when you check out with each purchase. Please check your address before you complete your check out process. We are no responsible for incorrect addresses, lost, or stolen packages. 

Online Return Policy

We want you to shop with confidence lady! 

We take the time to choose clothing we love, and want you to feel beautiful in each piece. If you don't love your purchase simply ship it back to us within 14 days of the delivery date and we will refund your purchase.

Shipping costs will not be refunded.

Items must be unworn, in original condition, with tags still in place. We are not responsible for items lost during shipping. 

Once we receive your return we will process your return within 2 business days. 

You will notify you by email once we have completed the transaction.  Your bank may take a little longer to process and post the transaction.  We are not responsible for banking delays.

Returns: Please mail to 1711 21St Ave S. Nashville TN 37212  

Include your packing slip please to help us speed up the process.

If you've misplaced your slip include your name, email address, and order number.

***We reserve the right to deny the return or exchange

All SALE items are your to keep forever :) 

Shoes can not be returned if you have worn them. They must be shipped back in their box. Please take care to not damage the shoe box. Place the shoe box in a polymailer or another box to protect it. 

 

Damaged Product

Please contact us immediately at info@rebecca-james.com if there are damages to your item. We take pride in our clothing and assure you of its quality.